Customer Service Policy

Krishna Spices & Groceries
Last updated: November 2025

💬 Our Commitment

At Krishna Spices & Groceries, we’re dedicated to providing our customers with a smooth and satisfying shopping experience — from order to delivery.
We value your trust and strive to ensure that every product and service meets your expectations for quality, freshness, and reliability.

🕒 Customer Support Hours

Our support team is available to help you from Saturday to Wednesday during our standard business hours.
We are closed on Thursdays and Fridays.

📞 Phone: +44 7533 799639
📧 Email: krishnaspicesandgroceries449@gmail.com

⚙️ How We Can Help

Our Customer Support Team can assist you with:

  • Order status and tracking updates

  • Refunds, returns, and replacement requests

  • Payment or billing queries

  • Product information and stock availability

  • Feedback or complaints

🚚 Order & Delivery Queries

  • Once your order is dispatched, you will receive a tracking link or number.

  • Delivery times depend on your location and courier availability.

  • For any damaged or missing items, please make a video while opening the parcel to help us verify your claim quickly.

💰 Refunds & Returns

If you’re not satisfied with your purchase or received a wrong/damaged product:

  • Contact our customer service within 24 hours of delivery.

  • Provide your order number, photos, and unboxing video (for verification).

  • Refunds will be processed within 7–10 working days once approved.

Refer to our Cancellation & Refund Policy for detailed information.

🚫 Cash on Delivery (COD)

Please note that Cash on Delivery is no longer available.
We only accept secure online payments through trusted gateways for your safety and convenience.

📦 Returns Address

Krishna Spices & Groceries
16 Beck Road, Leeds
LS8 4EJ, United Kingdom

❤️ Customer Satisfaction

Your satisfaction is our top priority.
If you ever face an issue or have feedback, please don’t hesitate to reach out — we’ll do our best to resolve it quickly and fairly.

📞 Contact Us

For assistance, feedback, or complaints, please contact:
📧 Email: krishnaspicesandgroceries449@gmail.com
📱 Phone: +44 7533 799639
🕒 Support Hours: Saturday to Wednesday