Terms & Conditions

Krishna Spices & Groceries
Last Updated: November 2025

1. Introduction

Welcome to Krishna Spices & Groceries (“we,” “our,” “us”).
By accessing or using our website and services, you agree to be bound by these Terms & Conditions.
If you do not agree, please do not use our website or place any orders.

2. Use of Website

  • You must be 18 years or older to make purchases on our website.

  • You agree to use this website only for lawful purposes and not in any way that may impair its functionality or integrity.

  • All information you provide during registration or checkout must be accurate and complete.

3. Product Information

  • We make every effort to display accurate product images, descriptions, and prices.

  • However, slight variations may occur due to packaging changes, lighting, or supplier updates.

  • Product availability is subject to change without prior notice.

4. Pricing & Payment

  • All prices are listed in GBP (£) and include applicable taxes unless stated otherwise.

  • We reserve the right to change prices at any time without notice.

  • We accept secure online payments only.

  • Cash on Delivery (COD) is not available.

5. Orders & Acceptance

  • When you place an order, you will receive an order confirmation via email.

  • This confirmation does not constitute acceptance.

  • Your order becomes final only after it has been processed and dispatched.

  • We reserve the right to cancel any order at our discretion, such as in cases of incorrect pricing or stock unavailability.

6. Shipping & Delivery

  • Orders are processed within 1–2 working days after payment confirmation.

  • Estimated delivery time depends on your location and courier services.

  • For detailed delivery timelines, refer to our Shipping & Delivery Policy.

7. Returns, Refunds & Replacements

  • Returns or refunds are only accepted for damaged, defective, or incorrect products.

  • Please make a video while opening the parcel as proof for any claim.

  • Refunds will be issued to the original payment method within 7–10 working days after verification.

  • For more details, please read our Cancellation & Refund Policy.

8. Damaged / Lost Packages

  • If your parcel is damaged or lost in transit, please contact us within 24 hours of delivery.

  • Claims without an unboxing video will not be accepted.

  • We will assist you in resolving the issue with our delivery partner.

9. Intellectual Property

All content on this website — including images, text, graphics, and logos — is the property of Krishna Spices & Groceries.
You may not reproduce, distribute, or use our content without prior written permission.

10. Limitation of Liability

We are not liable for:

  • Delays or failures caused by events beyond our control (e.g., weather, courier delays).

  • Any indirect, incidental, or consequential damages arising from your use of our website or products.

Our total liability shall not exceed the total amount paid for the specific order in question.

11. Privacy Policy

Your personal information is handled in accordance with our Privacy Policy, which outlines how we collect, store, and use customer data.

12. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
Changes will take effect immediately upon being posted on our website.

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts in Leeds, United Kingdom.

14. Contact Information

For any queries regarding these Terms & Conditions, please contact us:

📍 Krishna Spices & Groceries
16 Beck Road, Leeds
LS8 4EJ, United Kingdom

📧 Email: krishnaspicesandgroceries449@gmail.com
📞 Phone: +44 7533 799639